Cancellation and Return Policy

• If you are not satisfied with your order, especially in terms of fit, size or colour exchange/return is possible provided the products are unused and all packing materials are intact with photo to our customer team at support@essensewear.in
• Exchange/Return is not possible for underwear and vest.
• You can initiate the exchange by logging into your ESSENSE account.
• Customer should share the images of the product damaged (or) submit valid reason for exchanging the product.
• Customer should exchange the product only after the approval from ESSENSE customer care.
• Product should be unused and unwashed. No returns / replacements on Innerwear.
• There should be no stains, marks, stitches or holes in the product caused by the customer.
• All the tags and original packaging should remain intact and should be sent along with the product.
• Original Invoice should be returned with the product.
• Product should reach us in sellable condition.
• Product sold during consumer promotion / freebies are not returnable.  
• Please mention the Return Id on the packet.
• Please make sure you seal the packet completely before handing over to courier partners.
• Please use separate packets for items from separate orders.
• For any Queries in return process contact us on support@essensewear.in

Terms and Conditions

• ESSENSE will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
• Refund will be issued only after the product is received at our warehouse & inspected.