Please select the styles you like and add them to the cart. Then proceed to checkout and fill in your shipping and payment details. After completing this step, you will be redirected to an order confirmation page. After the order is placed, you will receive a confirmation mail. If you are unable to place an order or face any issues, contact our customer support team by emailing us at support@essensewear.in.

Your order will be delivered in approximately 5-7 working days, depending on the shipping address and pin code.

Kindly use the tracking ID provided, on the courier partner's website to monitor the order status.

No, your order cannot be modified once it is placed. However, you can email us at support@essensewear.in between 10 AM to 6 PM on all weekdays to inform us of the same, and we will be more than happy to help you out.

You can have the shipping address changed until the order has not been shipped from our end. Please drop us an email for further help regarding this.

Order cancellations are only possible before dispatch of the product. To cancel your order, please reach out to our customer support team via email at support@essensewear.in.

The refund will be processed to the same payment source and it should take up to 5-7 working days to be reflected in your account.

7 day Exchange policy:
If you’re unhappy with the size of any product purchased or change your mind regarding the color you picked, we’ll happily exchange it for you. If the product is tried or the tag is removed, it is not eligible for refund or exchange. However, to uphold hygienic standards, we do not accept returns or exchange of innerwear. For more information, please visit our cancellation-and-return-policy

You can simply write to us at support@essensewear.in. Our Customer Service team will help resolve your queries.

You can simply write to us at support@essensewear.in. Our Customer Service team will help resolve your queries.

You can login/create your account by clicking on the Login/Register button and verifying your mobile number through an OTP.

Your account is linked to the number used when you first made an account. Using any other number would create a separate account.

Please recheck if you have entered the correct OTP. Also, check if the OTP hasn’t expired, as it is valid for 5 minutes. You can click Resend OTP to generate a new one and use it. If you still face issues, please drop us an email.

You can visit the My Addresses section from the header menu to add/edit/delete addresses. You can also do so from the address page during checkout.